504 N English Station Road
Directions Louisville, KY 40223

  • MAIN: (502) 371-5185
  • 24-HOUR TOWING: (502) 955-5955

Insurance Claims - FAQ's



Here are some Frequently Asked Questions and Misconceptions regarding Insurance Claim Repairs:

Q: Is Byerly Collison a Direct Repair Shop?

A: Yes, we are a Direct Repair Shop for many Insurance Companies.

Q: What is a DRP Shop?

A: DRP is a Direct Repair Program, set by insurance companies with trusted body shops - also called Preferred Body Shops or Network Shops.  The Byerly Body Shops of Louisville are proud to be APPROVED and AUTHORIZED to do insurance claim repair work by all auto insurance companies.

Q: Do I have to use the body shops recommended by my insurance company?

A: No.  You have the right to select the body shop you trust to handle your collision repairs.  Choose the Byerly Body Shops of Louisville Kentucky, where we cater to your needs and will handle everything with your insurance company.

Q: Will the insurance company pay for a rental car while my car is being repaired?

A: Although it depends on your policy, most insurance companies will pay for a rental car while your vehicle is being repaired.  Our professional staff will work directly with your insurance company and the rental car company to coordinate this for you.  We do everything to repair your car in the shortest amount of time possible and get you back on the road quickly.

Q: Is it possible for an insurance company to NOT approve your estimate?

A: The Byerly Collision Centers of Louisville work with insurance companies every day and we know what they will and will not approve.  In some cases, additional repairs are discovered as the vehicle is dismantled.  We immediately submit a supplemental request form for the additional work to ensure your vehicle is returned to pre-accident condition.  We justify and ensure that everything is approved by your insurance company before we begin the repairs so there won't be any surprises.

Q: What about my insurance deductible?

A: We will be happy to assist you in every step of the repair process.  We will review the deductible policy with you and will help you with your deductible on a case-by-case basis.


Q: Which Byerly Body Shop will work on my car?

A: All of our Louisville Kentucky Body Shop locations can service all your collision repair needs.  Our Dixie Highway body shop or Louisville east end body shop will handle all your insurance claims and repair your vehicle to like new condition.  Call us today at (502) 371-5185

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